Return Policy


A. Instructions:

1. If the product is defective / damaged or incorrect / incomplete at the time of delivery, please inform the delivery person or us at the time of delivery. We humbly request you to check the product as soon as you have it on your hand.
2. Please note that some products might not be eligible for a return if the product is "No longer needed".
3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).
4. Return policy is only applicable for products/services displayed on our website's SHOP section. Products/services ordered on REQUEST to BUY section will not fall under our mentioned returned policy unless otherwise mentioned.


B. Conditions for Return:

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
2. The product must be returned in the original and undamaged manufacturer packaging / box.
3. SHOP Section: ** You may check the related delivery policy [A.8] & payment policy.

a) In case of physical products' return you are requested to inform us within 1 hour of receiving (not applicable for HOME DELIVERY) with proper documentation of unpacking the products and/or operational activities of products. Documentation means uninterrupted and unedited video and/or clear unedited image.

b)In case of home delivery, you are requested to check the product in front of our delivery agent or person or carrier. If found defective / damaged or incorrect / incomplete than please back it to our delivery agent or person or carrier at that moment. Once you have accepted the product no objection will be allowed later on.

c)For virtual products, if license key or product key or serial key or activation key does not work than you must inform us within 5 min of receiving mail from us.


4. REQUEST TO BUY section: ** You may check the related delivery policy [B.8] & payment policy

a)In case of physical products' return you are requested to inform us within 1 hour of receiving (not applicable for HOME DELIVERY) with proper documentation of unpacking the products. Documentation means uninterrupted and unedited video and/or clear unedited image. Return is applicable only for damaged product if it happens by our used delivery system.

b)In case of home delivery, you are requested to check the product in front of our delivery agent or person or carrier. If damaged than please back it to our delivery agent or person or carrier at that moment. Once you have accepted the product no objection will be allowed later on. Return is applicable only for damaged product if it happens by our used delivery system.

c)No return is applicable for virtual products. Because we are assuming that you have already judge/review the site/software provider and then you have requested us to buy/pay on behalf of you.


C. Return Reason:

1. Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition.
2. Delivery of a product that is incorrect / incomplete (missing parts).
3. Delivery of a product that is "No longer needed" (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.
4. You may return or cancel your order if product does not arrive within 1 month of placing the order.

** You may check the related delivery policy [A.5 & B.5] & payment policy.


D. Return is not applicable for the following reasons:

1. If your product delivered to wrong address provided by you than you cannot claim for return.

** You may check the related delivery policy [A.6 & B.6] & payment policy.

2. If buyer provide wrong contact number and/or do not pick-up the phone call(s) of our delivery agent/delivery carrier/courier service or refused to receive the order (damaged goods are not included in this policy) than you cannot claim for return.

** You may check the related delivery policy [A.7 & B.7] & payment policy.


** XIRIBOX authority reserves all the rights to change the return policy in full/part/word/any other element(s) at any time without any prior notice or informing to others. You are always agreed with our updated and current policy visible here and all other previous versions of policy will be void from the date of amendment.

Copyright © 2018 XiriBox . Developed & Maintained by Zettabyte Technologies .